Who said things move on “island time” down here ? Not us, that’s for sure. At The Reef, we’ve always been proud of how very responsive we are to customer calls and emails.
Now, we’ve grown to the stage where can take it one stage further, so whilst our reservations office core hours continue to be Monday to Friday 8:30-5:30 EST, we now have reservations staff coming in seven days per week (for a few hours per day on Saturday and Sunday), and at all other times calls to our toll free number (888) 232-0541 will be answered instead of just going to voicemail.
This means that a) all emails will be responded to within no more than 24 hours, and b) calls for routine reservations etc can be made seven days per week from 7am to 11pm, with more detailed or complex requests being taken for response by the reservations team during their hours.
Another small way we are continually “taking it to the next level”